Privacy Policy — Cape Elegance

Last updated: August 29th, 2025

At Cape Elegance, we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how and why we collect, use, and safeguard your information.

1. Personal Information We Collect

We may collect and process the following personal information when you interact with us:
  • Full name
  • Contact details (email address, phone number)
  • Delivery and billing address
  • Details provided in inquiry, booking, or order forms
  • Any other information you voluntarily provide

2. Purpose of Processing

Your personal information will only be processed for legitimate purposes, including:
  • Responding to inquiries and providing quotations
  • Processing and fulfilling orders
  • Coordinating delivery and installation services
  • Scheduling showroom appointments
  • Sending order confirmations, invoices, or service updates
  • Improving our website and customer experience
  • We will not process your personal information for purposes other than those stated above without your consent.

3. Legal Basis for Processing

Processing of your information is based on:
  • Your consent (when you submit forms or agree to marketing communication)
  • Performance of a contract (fulfilling your order or service request)
  • Legal obligation (where applicable under South African law)
  • Legitimate interests (to operate and improve our services, while respecting your rights)

4. Data Sharing

We do not sell or rent your personal information. Data may only be shared with trusted service providers, such as delivery and installation partners, strictly for the purposes of fulfilling your request or order.

5. Security Safeguards

We apply appropriate technical and organizational measures to protect your data against:
  • Unauthorized access
  • Loss, damage, or destruction
  • Misuse or disclosure

6. Data Retention

Your personal information will be retained only for as long as necessary to:
  • Fulfill the purposes outlined in this policy
  • Comply with legal or regulatory requirements

7. Your Rights Under POPIA

As a data subject, you have the right to:
  • Request access to the personal information we hold about you
  • Request correction or updating of your information
  • Request deletion of your personal data (where legally permissible)
  • Object to the processing of your information in certain cases
  • Withdraw your consent at any time
  • To exercise these rights, please contact us at privacy@cape-elegance.co.za.

8. Contact Details

If you have any questions or complaints about how your information is processed, please contact us:

Cape Elegance
📍 Cape Town, South Africa
✉️ privacy@cape-elegance.co.za